EPIC Credentialed Trainer, Patient Financial Services WakeOne Training, Remote
40 hours per week, day shift
JOB SUMMARY: Collaborates with principle trainer, training manager, application coordinators, and IT technical teams to deploy Epic training to appropriate end users. Assesses, designs, and delivers WakeOne training materials/curriculum for targeted end user populations. Facilitates curriculum, provides coaching and support for end users both inside and outside of classroom.
EDUCATION/EXPERIENCE: Associate's degree in Education, Healthcare or accredited clinical program with two years of facilitation/teaching experience; or, an equivalent combination of education and experience. Experience in adult education, training, healthcare, inpatient/acute medical practice and/or EPIC Ambulatory preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION: Successful completion of the AHWFB credentialing process, which involves passing a credentialing test with a minimum score of 85 percent and presenting an EPIC lesion to a panel. The panel includes a principal trainer, a representative from the project team and an EPIC representative (if required) certified in the application.
ESSENTIAL FUNCTIONS:
1. Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building including following Medical Center and Departmental policies and procedures, contributing to the overall quality of services, and assuming responsibility for keeping informed about changes in policies and procedures.
2. Assesses, designs, and facilitates appropriate training and assessment sessions with end users.
3. Meets with operational leaders to assess end user needs for the training program.
4. Designs and develops electronic training, tip sheets and instructor-led training materials.
5. Supports and maintains the technical training environment (MST); creates and maintains training materials in consultation with build team and principle trainer, and follows-up with end users on questions and concerns in a timely manner.
6. Assists with tracking of end user attendance, course completion and testing.
7. Builds rapport and promotes teamwork by maintaining a professional and positive attitude in the learning environment at all times, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles.
8. Assists principle trainer with adherence to the operational budget for the department and managing training supplies/materials
SKILLS/QUALIFICATIONS:
WORK ENVIRONMENT: