Hi. We’re Hummingbird.
We’re a health technology services company with a mission to improve healthcare by better leveraging existing technology. We’re elevating the patient experience by reimagining how patients access care and how healthcare providers leverage their Epic platform. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.
Summary
As an Epic Credentialed Trainer at Hummingbird, you’ll play a crucial role in ensuring the effective adoption and use of Epic by providing hands-on instruction and continuous support to end users. This position focuses on delivering training and offering ongoing assistance to maximize user proficiency and efficiency. Collaborating with your Principal Trainer, you will contribute to the design, development, and implementation of training initiatives that directly impact the quality of patient care.Responsibilities
This position is onsite in Riverside, California.
Compensation begins at $33 per hour.
Training Delivery
Conduct new hire and continuing education training sessions for clinical and non-clinical end users in live and virtual classroom and office settings.
Assist with administering proficiency assessments and class evaluations, providing input for continuous improvement.
Support accurate tracking of end user attendance, course completion, and testing in the Learning Management System (LMS).
Assist in setting up and dismantling training classes, ensuring the availability of necessary supplies.
Support Super Users and end users on application and workflow content and best practices to enhance proficiency and performance.
Assist in testing and updating training delivery collateral under supervision from the Principal Trainer or Training Manager.
User Support and Troubleshooting
Assist in triaging Epic help requests, ensuring requests are appropriately routed.
Provide support for training issues in accordance with contracted SLAs.
Collaborate with application analysts to identify and resolve issues.
Proactively engage with end users, capturing details and troubleshooting steps for issue resolution or escalation.
Seek guidance from more experienced team members when significant end user issues arise.
Assist in auditing data, troubleshooting, and tracking training-related issues.
Assist in creating tip sheets following established content development standards.
Quality Control:
Ensure alignment of application training activities with cultural and clinical transformation objectives.
Identify potential points for resistance to change and effectively build end user adoption related to assigned application(s).
Documentation and Coordination:
Create tip sheets following established content development standards.
Test and make updates to training delivery collateral under supervision from the Principal Trainer or Training Manager.
Collaborate with project teams to support building, testing, and maintaining the training environment.
Required & Desired Skills
Required Skills and Experience
2+ years of experience as an Epic super user, Epic credentialed trainer, or other systems training experience.
Currently credentialed in an Epic application, or able to successfully complete a customer-specific credentialing program within 45 days: days: Ambulatory, OpTime, Radiant, Cadence, Prelude, Resolute Professional Billing, Tapestry, HIM.
Knowledge and experience with healthcare information systems, preferably Epic.
Ability to train healthcare system staff on Epic applications in a virtual or onsite environment.
Ability to deliver technology training using multiple resources simultaneously (Microsoft PPT, Word, and Teams; Epic; internet)
Ability to assess learner understanding and effectively address knowledge gaps using appropriate strategies for an adult learning environment.
Ability to adapt to changing curriculum.
Proficient with Microsoft Office Suite, email, intranet, internet, and other systems.
Can coordinate multiple priorities and issues effectively.
Desired Skills and Experience
Familiarity with healthcare operations, medical information, and information technology.
Experience in training in an Epic enterprise implementation or post-live environment.
Experience updating training collateral (tip sheets, quick start guides, lesson plans).
Experience in content creation technologies and/or learning management systems.
The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:
Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.
Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.