The Clinical Applications Analyst (CAA) works with a range of content-expert workgroups to implement customized EHR enhancements, training, and supporting best practice workflows within the Pascua Yaqui Health Department. The incumbent is responsible for maintenance of security categories, interfaces, and awareness of EHR processes. The CAA will work with management to develop training programs to ensure the clinical health care team is confident in their use of the electronic health record (EHR) to achieve quality care. This position works closely with the IT Department to ensure the clinical user requests for hardware installation is supported and program patches are installed. Assists management to ensure that Protected Health Information (PHI) is secure under established the EHR computer requirements.
Principle Duties and Responsibilities
Maintain and implement various databases, custom applications, interface applications and web-based applications, which include manage customization of the site parameters, assist with the development of templates/forms, and address integration issues within software packages used by the Health Department. Analyze the procedures and computer processes used in relation to information flow and clinical informatics; assist the Health Department units with developing procedures to ensure the optimization of clinical information/data and workflows. Assist management with security procedures and processes related to data input, data transmission validity, ensure that appropriate security groups are maintained for clinical functions and all security measures required under HIPAA, Meaningful Use, and Electronic Health Records (EHR) are enforced. Assist management with developing user education materials and may be requested to conduct trainings for new applications and HIPAA. Act as the primary liaison between IT and clinical areas for the Health Department and supports change within the Health System Network. Work closely with the PYT government Information Technology staff and outside software venders when researching available industry software products; test applications and reports; communicate any issues to venders using standardized industry jargon, terms and specifications; relay product enhancement request from unit users to vendors. Work closely with the PYT, IHS, and state government Information Technology staff and management to obtain required permissions from management to implement new application components and review software downloads and patches. Maintain and troubleshoot the interface application used for different the EHR software. Serve as a liaison to EHR hosting provider, health clinics, Behavioral Health Department, Sewa Uusim, pharmacies, and labs. Assist the Information Technology Department and staff by providing information on hardware and software requirements for the Health Information applications, report outage and program issues that are related to hardware or data transmission and may assist with software downloads. Create reports for tracking access to data and security testing procedures for the Electronic Health Record applications. May review usage and error reports created by the Health Information Specialist to ensure quality control, identify possible application issues, and measure end user data entry frequency, this includes, quality control for case study reports generated for the Health Program. Prepare documentation to record maintenance and upgrades; report on department activities as needed. May participate on various clinical, health department unit and vender user committees; as assigned by the Manager. Demonstrate commitment to continuous learning for themselves and staff by keeping abreast of advancements in EHR, Health Information Exchange (HIE), and Clinical software and technologies. Perform other duties of a similar nature or level as requested by supervisor or director.
Required Knowledge, Skills, and Abilities
Knowledge of: Various software applications including a proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint; Customer service principles and practices; Regulations and best practices needed to maintain confidentiality of patients and HIPAA policies; Demonstrate knowledge of compliance issues within the community clinic environment; Recordkeeping principles; Knowledgeable of the configuration/operation of both existing and new clinical applications; Demonstrate and apply continuous quality improvement knowledge and skills; Medical Terminology and Medical Coding Standards such as CPT-4 procedures, ICD-9 and 10, diagnosis coding, HCFA 1500s and UB-92s; Applicable federal, state, and local laws, codes, ordinances, rules and regulations; Report writing techniques; English language, grammar, and punctuation; Applicable federal, state and local laws, rules and regulations; Yaqui culture, customs, resources and traditions and/or a willingness to learn.
Skills and Abilities:Provide training and direction; Install, configure and use a variety of software applications; Exercise judgment and discretion; Compiling data and information; Apply customer services principles and practices; Recognize problems, identify alternative solutions, and make appropriate recommendations; Prioritize work and perform multiple tasks; Work independently; Maintain records and prepare reports; Follow oral and written instructions, policies and procedures; Operate a variety of office equipment, including a computer and related software applications; Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Have ability to sufficiently exchange or convey information and receive verbal and written work instructions.
Education, Certifications and Experience Required
Required: Associate Degree in HIM or a Bachelor Degree in Computer Science, plus 2 years of experience in a HIM Department; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Or Preferred: Associate Degree in HIM or a Bachelor Degree in Computer Science with a Registered Health Information Technician (RHIT) Certification, plus 2 years of experience in a HIM Department.Β And Training in Healthy-E Plus System for Arizona is preferred; Experience with GUI is preferred; IHS - PCC II ACA Training & I is a preferred; Must possess and maintain a valid Arizona Driver's License;
Special Requirements:Must have a Level 1 Arizona Clearance Card. Failure to maintain a current Level 1 Clearance Card will result in termination.