Clinical Applications Analyst

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Clinical Applications Analyst - [Fully Remote]

Hours: Monday - Friday 8:30 am - 5:00 pm 

The Clinical Applications Analyst is responsible for design, build, and implementation of core clinical applications. Associates in this role will provide assistance, advice, problem solving, and technical information regarding the use of software applications. Employee will need to establish organization best-practice, create training material (worksheets, tests, training manuals), maintain a knowledge binder, and provide hands-on training for the end-users. Analyst work closely with other Departments with Partners Pharmacy Services to resolve reported problems and provide customers the status of their request at a timely manner. This job exercises responsibility for the coordination and application of established procedures related to information systems operations. Associates will work closely with supporting vendors to keep current on technology in purview. Vendors will also be used for escalation of high-level problem solving and technical development, which will be facilitated Analysts in this role. Employees in this role receive direct supervision from the Manager of Clinical Applications.

Essential Duties and Responsibilities

1. Assists in the research, analysis, problems, and coordination of department staff as needed


2. Actively participates in the testing and implementation of new software applications as well as test current application functionality when updates are performed.


3. Create/Assist in developing training material to train end-users in the use of pharmacy software applications.


4. Provides guidance and assistance to users in response to written and verbal questions regarding the proper use and implementation of appropriate procedures and operations necessary to meet user needs while maintaining the guidelines set forth by Senior Management.


5. Develop, prepare and update user manuals and training materials.


6. Configure Framework/Docutrack system options to the company standards


7. Create Docutrack work queues from scratch for new accounts


8. Develop written communication and documentation for users and for internal use


9. Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines

Education:

Bachelor's Degree in a related field

Professional Experience:

• Minimum 2 year of end-user experience with FrameworkLTC, Docutrack Imaging System, HL7


• Basic knowledge of Pharmacy/Healthcare operations


• Detail oriented with the ability to multi-task and work independently. 

General Requirements:
- Ability to independently schedule and manage tasks on assigned projects and tickets.
- Effective communication with vendors through phone and email.
- Proficient in assisting end-users with Partners' clinical application suite.
- Availability to work weekends and evenings/nights for emergencies or scheduled projects like upgrades.
- Familiarity with Partners’ internal workflows and procedures.
- Understanding of pharmacy regulations, including controlled substance prescription expiration regulations.

Advanced Knowledge in FW Functions:
- Proficient in order entry and billing processes.
- Skilled in troubleshooting errors, warnings, and pop-ups.
- Capable of generating reports and understanding system options and their impacts.

High-Level Expertise in DT:
- Troubleshooting and programming routing issues and rules.
- Experience in programming and uploading forms, as well as setting up folders and document types.

Basic SQL Skills:
- Ability to compose and execute straightforward SQL queries.
- Use SQL for investigating issues within FW.

PP/APS Proficiency:
- Understanding of PP/APS functionalities.
- Quick learner with the ability to master programming processes for various machines.
- Independent handling of programming tasks.

EMR Interface Projects:
- Competence in programming interfaces for EMRs.
- Collaboration with EMR vendors to initiate projects.
- Independent troubleshooting of interface issues, collaborating with vendors or end-users as necessary.